Warranty coverage
Review your warranty coverage, the steps needed to maintain it, and how to request assistance if an issue arises.
What's covered
| Component or coverage | Coverage period | Details |
|---|---|---|
| Workmanship & manufacturing | 1 year | |
| Accessories, hardware & metal components | 2 years | |
| Fiberglass doors (Featured on Elite, Pinnacle & Prestige) | 5 years | Manufacturer warranty |
| OSB panels | 2 years | |
| Architectural / dimensional shingles | 50-year limited lifetime | Manufacturer warranty |
| Metal roof | 25 years | |
| LP® siding & trim | 5/50-year limited | Prorated; substrate |
| ProStruct® floor decking | 10-year limited | Prorated; substrate. Not covered if exposed to weather. |
Coverage note: Coverage above is for materials only and does not include installation or labor for replacements.
Warranty conditions
The limited warranty applies only when both of the following conditions are met.
Original purchaser
The unit must be owned by the original purchaser.
Opportunity to inspect
Gorilla must be given a reasonable opportunity (within 60 days of your notice) to inspect and verify the issue before repair work begins.
Owner responsibilities
Follow these painting, maintenance and clearance requirements to maintain warranty coverage.
Paint & caulk
- Paint and caulk within 30 days of installation.
- Apply two coats of 100% acrylic latex paint to exterior siding, trim and doors.
- Caulk seams, gaps, and horizontal and vertical joints.
Site care
- Keep the perimeter and underside of the shed clear of vegetation.
- Position sprinklers so they do not spray the shed; keep water off the structure.
Required clearances
Siding must be ½ in. above the slab.
Siding must be 3½ in. above ground, using a treated wood floor foundation kit.
Floor sheeting must be 6 in. off the ground.
What's not covered
- Damage from insects, sprinklers or water exposure, or acts of God (for example, tornadoes, hail or fire).
- Movement of the shed from its original location or alterations to the structure (may void warranty).
- Personal property inside the shed.
- Indirect, incidental or consequential damages; failures caused by misuse, improper maintenance or events beyond our control.
Some rights vary by state.
How to file a claim
Contact Gorilla Shed Customer Service and have the information below ready to help with the review.
Contact Customer Service
Reach us by phone or email to begin your warranty inquiry.
Have these details ready
- Product model and size
- List of parts involved in the claim
- Proof of purchase (original invoice or receipt)
- Photos, if possible, to help expedite review
Mail-in inquiries
Gorilla ShedAttn: Customer Service
1000 Ternes Drive
Monroe, MI 48162
