Damage during delivery: Sheds are packaged and palletized in a warehouse and are offloaded by hand by the installer(s). If any damage is identified during delivery or installation, Gorilla Shed will document the issue and make the necessary repairs or replacements at no additional cost to the customer.
Delivery Location: Delivery will occur to a public street or public right of way nearest to the install location. Gorilla Shed cannot guarantee, and is not responsible for, movement of the product across private property between the delivery location and the building pad, except as specifically stated in these terms and conditions.
Movement of Product: Certified installation includes moving the product components up to 100 feet from the delivery location to the prepared building pad, provided there are no obstructions, steps, or significant grade changes along the path.
Returns/Cancellations:
- Sheds are delivered by the installer on the scheduled installation date
- Once our sheds have been installed, they cannot be returned
- If a failure occurs after installation, Gorilla Shed may request images and/or a site visit. If the product is deemed defective and covered under warranty, Gorilla Shed will complete the necessary repairs at no cost to the customer within one year of installation
- To submit a cancellation request before your installation date, please contact us at customerservice@gorillashed.com
- This return policy only applies to products purchased on Costco.com, and in-store special events
